General terms of use

1. The primary guest (if it is not the customer), must be atleast 18 years of age, to be able to check-in to an Accommodation.

2. Check-ins and check-outs are subject to Service Providers’ policy and terms. Customers are advised to acquaint themselves with the relevant policies before making a reservation. In case a customer is denied check-in, the website will not be responsible and/or liable for the same.

3. Early check-in or late check-out is subject to availability of Accommodation and the Service Provider may charge you additional tariff, subject to availability and upon Service Provider’s sole discretion. The check-in and check-out timings may change depending on seasonality and the respective Service Provider’s policies.

4. It is mandatory for customer to furnish photo identification at the time of check-in. According to government regulations, government issued photo identification has to be carried by every person above the age of 18 staying at an Accommodation. The identification proof include but not limited to: driving license, voter identification card, passport, or such other documents as the Service Provider may deem fit.Without a valid identification proof, the customer may not be allowed to check-in. Note – customer will note that PAN card will not be accepted as a valid identification proof.

5. Service Provider reserves the right of admission onto their premises. Check-ins may be denied to unmarried/unrelated couples, based on the Service Provider’s policies. Customer and his/her guests posing as a couple may be denied check-in in the absenceof adequate proof of identification, of their marriage. Interglobe hotels and apartments LLC will be not be responsible for denial of check-in in such instances. Therefore, customer agrees no refund can be claimed from the website, in such circumstance(s).

6. The reservation for stay at an Accommodation may not include additional services such as laundry, telephone facilities, meals that are not included in a particularreservation, room service etc., unless expressly stated in the respective Service Provider’s policies. The Service Providers will charge the customer for availing such additional facilities, at the time of check-out.

7. Service Provider may charge a mandatory meal surcharge during festive periods such as Christmas New Year's Eve or other festivals as per the policies of such Service Provider. Customer will have to settle the dues for availing any such additionalservices (including mandatory meal surcharges) with the Service Provider, at the time of check-out.

8. Service tax is applicable on renting of temporary Accommodation. Therefore, the Service Provider may charge the same from the customer, in addition to the tariff displayed on the website.

9. All the timings mentioned on the website are in Indian Standard Time, unless mentioned otherwise.